Privacy Policy

Last updated: November 9, 2026

This Privacy Policy explains what personal information ReelOven ("we", "us") collects when you use reeloven.com, the web app and the ReelOven Telegram bot (the "Service"), how we use it, and your choices.

1. What we collect

• Account data: your email address and a securely hashed version of your password (we never store your password in plain text).
• Content you submit: the topics, scripts and settings you enter, and the videos generated for you.
• Usage and billing records: your credit balance, credit history and the jobs you run.
• Purchase data: when you buy credits, Lemon Squeezy (our Merchant of Record) collects your payment and billing details. We receive only order information such as your email, the product, the amount and the order ID. We never see your full card number.
• Telegram data: if you link our Telegram bot, we store your Telegram chat ID so the bot can answer you.
• Technical data: standard server logs such as IP address, browser type and timestamps, used for security and troubleshooting.

2. How we use it

• to create your videos and deliver them to you;
• to manage your account, credits and purchases;
• to prevent fraud and abuse and keep the Service secure;
• to contact you about your account, purchases or important changes to the Service.

We do not sell your personal information, and we do not use your content to train AI models.

3. Service providers

To provide the Service we share only the data each provider needs:

• Lemon Squeezy — payment processing, tax and receipts.
• AI language model provider (DeepSeek) — receives your topic or script to write the video script and search terms. Its servers may be located outside your country, including in China.
• Text-to-speech provider (Microsoft) — receives the script text to create the voice-over.
• Stock media libraries (such as Pixabay) — receive short search keywords, never your account details.
• Cloudflare — website hosting, security and content delivery.
• Telegram — only if you choose to use our bot.

4. Cookies and local storage

We do not use advertising or third-party tracking cookies. The web app stores a login token in your browser's local storage to keep you signed in; signing out removes it.

5. How long we keep data

Generated videos are kept for up to 7 days so you can download them, then deleted. Account and credit records are kept while your account is open and for as long as needed afterwards to meet legal, tax and accounting obligations. Server logs are kept for a limited time for security purposes.

6. Your rights

You can ask us to access, correct, export or delete your personal information, or object to how we use it, by emailing support@reeloven.com. Depending on where you live (for example under the GDPR or CCPA), you may have additional rights, including the right to complain to your local data protection authority. We will respond within 30 days.

7. International transfers

We and our providers may process your information in countries other than the one you live in. When we do, we take reasonable steps to protect it as described in this policy.

8. Security

We use reasonable measures such as encrypted connections (HTTPS), hashed passwords and restricted access to protect your information. No online service is completely secure, so we cannot guarantee absolute security.

9. Children

The Service is not intended for anyone under 18, and we do not knowingly collect information from children.

10. Changes

We may update this policy. We will post the new version on this page and update the date above.

11. Contact

Privacy questions or requests: support@reeloven.com.